RETURN & REFUND POLICY

We want you to feel confident when shopping with WalkingPad. If you are not completely satisfied with your purchase, please review the return and refund policy below.

This policy applies only to products purchased directly from WalkingPad.com. If you purchased your WalkingPad product from Amazon, Walmart, another retailer, or a third-party website, please contact the original seller for return instructions.

30-DAY RETURN POLICY

Eligible products purchased directly from WalkingPad.com may be returned within 30 days of the delivery date.

To qualify for a return:

The product must be returned in its original packaging whenever possible.
The product should be in the same condition in which it was received.
All original accessories, parts, manuals, and promotional gifts must be included.
Proof of purchase is required.
The return must be authorized by our customer service team before the product is shipped back.

Products returned with missing parts, damage caused by the customer, excessive signs of use, or missing promotional gifts may be subject to a partial refund or deduction.

Returns requested more than 30 days after delivery are generally not eligible for a standard return. Warranty-related issues may still be covered under our warranty policy.

HOW TO REQUEST A RETURN

To start a return, contact our customer service team at:

contact@walkingpad.com

Please include:

Your order number
The email address used to place the order
The product you would like to return
The reason for the return
Photos or videos of the product and packaging, if requested

You may also log in to your WalkingPad account to review your order information.

Once your request has been reviewed and approved, our after-sales team will provide return instructions and confirm any applicable return shipping charges.

Please do not ship a product back without receiving return authorization from our customer service team.

RETURN SHIPPING COSTS

Return shipping responsibility depends on the reason for the return.

Returns Due to Customer Preference

If the return is requested for reasons such as:

Accidental order
No longer needed or wanted
A better price was found elsewhere
Incorrect size, color, style, or model was ordered
The product is not suitable for the customer’s intended use
Other change-of-mind reasons

the customer is responsible for the return shipping cost.

Original shipping and delivery charges, if applicable, are non-refundable.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from the item you ordered due to an error on our part, please contact us as soon as possible.

Once the issue has been verified, WalkingPad will provide an appropriate solution and will cover reasonable return shipping costs when a return is required.

RETURN SHIPPING OPTIONS

Once your return has been approved, you may be offered one of the following return methods.

1. Ship the Product Yourself

You may arrange return shipping using a carrier of your choice.

Because WalkingPad products are large and heavy, we strongly recommend using a trackable and insured shipping service.

WalkingPad is not responsible for return shipments that are lost or damaged before arriving at our return facility.

Please contact our customer service team before shipping to confirm the correct return warehouse address.

2. WalkingPad Prepaid Return Label

In some cases, we may provide a prepaid return shipping label.

The return shipping fee will be deducted from your refund and may vary depending on the product, package size, shipping distance, and carrier rates.

Estimated return shipping fees may start from:

$100 or more for selected models including C1, P1, C2, and A1 Pro
$120 or more for selected models including X21, R1 Pro, and R2
$120 or more for standing desks

The final return shipping charge will be confirmed with you before a prepaid return label is issued.

RETURN WAREHOUSE

Do not send a return to this address until your return has been approved by our customer service team.

JZG (jsms)
888 Vintage Ave
Ontario, CA 91764
United States
Phone: +1 781-809-1779

Return warehouse information may change depending on the product and your location. Always follow the return instructions provided by our customer service team.

FREE GIFTS & PROMOTIONAL ITEMS

If your order included a free gift or promotional item, it must be returned together with the main product when required.

If a required promotional item is not returned, its retail value may be deducted from your refund.

ACCESSORIES

Return eligibility and shipping charges for accessories may vary depending on the product and order value.

For treadmill mats, handrails, power adapters, remote controls, safety keys, and other accessories, please contact our customer service team before initiating a return.

Original shipping and delivery charges are generally non-refundable for returns made for customer-preference reasons.

REFUNDS

Once your returned product has arrived at our return facility, our team will inspect it.

If the return is approved, the refund will be issued to your original payment method, less any applicable return shipping charges, missing-item deductions, or other previously disclosed fees.

Approved refunds are generally processed within 3–5 business days after the return has been inspected.

After we issue the refund, your bank, credit card provider, or payment service may require additional time to post the funds to your account.

PARTIAL REFUNDS

A partial refund may apply if:

The product is returned with damage not caused by WalkingPad
Parts, accessories, manuals, or original components are missing
Required promotional gifts are not returned
The returned product shows excessive use or is not in its original condition

Any applicable deduction will be communicated after the returned product has been inspected.

DELAYED OR MISSING REFUNDS

If you have not received your refund after we have confirmed that it was processed:

Check your bank or payment account again.
Contact your credit card provider or payment service, as processing times may vary.
Contact your bank to ask whether the refund is still pending.

If you have completed these steps and still cannot locate your refund, please contact:

contact@walkingpad.com

PAYMENT DISPUTES & CHARGEBACKS

If you have a concern regarding an order, return, or refund, we encourage you to contact our customer service team first so we can work with you to resolve the issue as quickly as possible.

If a payment dispute or chargeback has already been opened with your bank or card issuer, the transaction may be temporarily controlled by the financial institution. In some cases, this may prevent us from issuing a separate refund while the dispute remains active.

If you have already opened a payment dispute, please let our customer service team know so we can assist you appropriately.

EXCHANGES

We currently offer exchanges primarily for products that are confirmed to be defective, damaged, or incorrect.

If you believe your product qualifies for an exchange, please contact:

contact@walkingpad.com

Our customer service team will review your request and provide the appropriate next steps.

Please do not return or exchange a product without prior authorization.

WARRANTY

WalkingPad products purchased directly from WalkingPad.com are covered by a 1-year limited warranty, subject to the applicable warranty terms.

If your product develops a covered defect during the warranty period, please contact our customer service team for troubleshooting, repair, replacement, or other available warranty support.

For warranty claims submitted more than 30 days after delivery, shipping responsibilities may vary depending on the issue and warranty coverage.

For complete warranty information, please refer to our Warranty Policy or contact:

contact@walkingpad.com

NEED HELP?

If you have any questions about a return, refund, exchange, or warranty claim, please contact our customer service team.

Email: contact@walkingpad.com

We are happy to help you find the best solution for your order.