Our goal is to make delivery simple, reliable, and convenient wherever you are. We serve customers around the world and are committed to providing a smooth shipping experience and dependable support from order to delivery.
Order Processing Time
- Processing time is the time between when you place the order and we ship your order.
- Most orders are processed within 48 business hours. Orders on the weekend may take longer.
- Our warehouse operates Monday – Friday during standard business hours. During holidays we make every effort to reduce delays.
Shipping Cost & Transit Time
| Country | Shipping Time | Shipping Cost | Courier |
| USA ( Excluding Hawaii and Alaska ) | 3-5 days | 1. Free Shipping (Orders >$100) 2. Cost $30 (Orders <$100) | Fedex, UPS |
Total Delivery Time = Processing Time + Shipping Time ( depending on your location)
Shipping Location
- We currently ship to the contiguous United States only.
- P.O. Box or APO/FPO/DPO and International delivery are not available now.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
*If your country is not listed, you can visit our Where To Buy page to view other purchase channels.
*If you need to buy some accessories, please get in touch with our customer service: contact@walkingpad.com